OffiGo is committed to providing reliable products and responsive support for home office customers, remote workers, and business buyers.
This Warranty Policy explains the standard warranty coverage for OffiGo products purchased from OffiGo.com or authorized OffiGo sales channels.
The standard warranty begins from the date of original purchase and applies to defects in materials or workmanship under normal residential or office use.
| Component | Standard Warranty |
|---|---|
| Single-Motor Height-Adjustable Desk Frame, including metal components, electrical components, and transmission structure | 5 Years |
| Dual-Motor Height-Adjustable Desk Frame, including metal components, electrical components, and transmission structure | 10 Years |
| Board Components, including desktops, cabinets, and similar panel-based parts, covering manufacturing defects only | 1 Year |
| Power Outlets and LED Light Strips | 1 Year |
| Normal Wear and Tear / Damage Caused by Misuse | Not Covered |
For height-adjustable desk frames, the warranty covers the main lifting frame assembly, including the metal frame, electrical components, and transmission structure.
This coverage applies to functional failures caused by manufacturing defects under normal use.
Board components include desktops, cabinets, and similar panel-based parts.
The warranty for board components covers manufacturing defects only. Proof of purchase, photos, or videos may be required to help us review the issue.
Power outlets and LED light strips are covered for functional failures caused by manufacturing defects under normal use.
This coverage does not apply to damage caused by overloading, water exposure, unauthorized disassembly, external force, or improper installation.
This warranty does not cover:
If your product appears to have a defect covered by this warranty, please contact OffiGo support with your order number and a brief description of the issue.
Photos or videos may be requested to help us confirm the problem and provide an appropriate solution.
Depending on the situation, OffiGo may provide replacement parts, repair guidance, or another suitable resolution.
If you have any questions regarding warranty coverage or product support, please contact us:
Email: [email protected]
Phone: +1 800-346-9023
Business Address:
AODK INTERNATIONAL TECHNOLOGY INC
1025 N Todd Ave
Azusa, CA 91702
United States